We are so confident that we can offer an unmatched range of products with the lowest price, that we guarantee to price-match any published standard price.
Price promises are subject to the following conditions:
- The price match must be claimed before placing an order, we do not provide refunds for orders which have been placed.
- The two products must be identical and sold with the same service conditions. (The comparable price must apply to an identical product in terms of manufacturer, model, size, and colour.)
- The comparison-price product offered by our competitor must be an item that is actually held in stock (rather than an item only available to order)
- The comparison product must be brand new and priced under the same promotional terms as the BiGDUG product, i.e. without carriage charges, with or without VAT and with reference to any costs relating to the number of products originally purchased.
- We will not match sale or promotional offer prices
- You are responsible for the providing us with all the information necessary to support your claim.
- We will require a reasonable amount of time to verify the request
- Any price matching will apply to the UK-mainland only unless we specify otherwise.
- Sellers that trade on a different basis to BiGDUG (e.g. indirect sellers and resellers using auction and marketplace sites) are not considered to be equivalent competitors. Their prices are therefore excluded from consideration. The published prices of companies who are going out of business or closing down are in financial difficulties, or in administration or liquidation are also excluded from this guarantee.
- We reserve the right to reject an application for any price matching offer if, in our opinion, the quoted prices are unverifiable and the terms of the sale are not considered identical
- We reserve the right to withdraw any price match offer or guarantee at any time.
Full terms and conditions can be found here