After all our hard work, BiGDUG is proud to announce that we have been awarded ISO 9001: 2015 QMS & 14001: 2015 EMS certification. These are globally recognised standards that ensure that our products and services meet the needs of our customers through an effective quality and environmental management system.
We have developed and implemented our quality and environmental management systems in order to improve the overall performance of our processes, maintain a high level of quality, and strong customer service, and provide a sound basis for sustainable development initiatives.
We have a dedicated Quality team with years of experience in ISO and audits. Our quality and environmental processes will be continually monitored and audited as part of our audit plan with actions taken to rectify any non-conformances and to improve our quality and environmental management systems.
To become ISO 9001 & ISO 14001 certified, we were audited rigorously in our processes that included quality and environmental management system development, management systems documentation reviews, audits, and assessments which were very successful with no non-conformances identified.
What does this mean for you, our customers?
It demonstrates our continued commitment and assurance to our customers. You can be reassured that BiGDUG is:
· committed to continually improving our business to deliver consistent quality and to providing our customers with consistent, reliable, and fit-for-purpose products and services.
· committed to investing time and money into our company, our processes, and our procedures.
· committed to improving the relationship between you our customers and BiGDUG, to create a better customer experience and that customer satisfaction is at the core of our business.
· committed to listening to our customer's feedback and implementing changes to improve our services for you our customers.
In a world increasingly concerned with the impact that industry is having on the environment, ISO 14001 certification acts as a seal of approval that the services provided are environmentally conscious. Here at BiGDUG, we comply with environmental legislation and we care about the impact we have on the environment. We aim to improve and reduce our carbon footprint year after year.
We can proudly say that BiGDUG is built with quality and transparency in mind. We integrate the attitude of quality in our day-to-day work and challenge ourselves to continuously improve the quality and environmental management systems in order to provide products that meet or exceed the needs and expectations of our customers, always complying with the specifications, regulations and we continue to reduce our impact on the environment.