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30 Day Money Back Guarantee & Free Returns

We are so confident about our products, our prices and our customer service that we apply our unique ‘BiGDUG Customer Satisfaction Guarantee’ to every order. This means that if you are not completely satisfied with your order for whatever reason – you can return it to us within 30 days for a full refund.

Returning your item/s - in four simple steps

Step One:

Contact BiGDUG Customer Care team advising of the issue and desired resolution

  • To make things easier have your order number and payment details at the ready 

Step Two:

Prepare your item/s for return

  • If packaged in boxes ensure they are secure and ready for collection
  • If on a pallet ensure item/s is fully covered and nothing is exposed

Step Three:

Return your goods

  • Send the goods back to us within 30 days of receiving the order

Step Four

Processing your returned goods

  • We will aim to refund or exchange the goods within 72 hours of the return being received

Returned goods are liable for a 20% handling and repackaging charge if the order is not returned in its original, unopened packaging. This charge will be subject to our inspection of the returned goods

Cancellations and changes prior to delivery

You can cancel or change any of your current orders prior to dispatch by contacting us on

Full terms and conditions can be found here