Our promise to you
BiGDUG didn’t become the UK’s best value online shelving, racking and storage company without understanding who really matters to our business – you.
That’s why we not only focus on providing great products at great prices with great service, but we also believe that honesty, reliability and integrity also define BiGDUG just as much as the quality of the products we sell.
Customers enjoy shopping with BiGDUG. You get to deal with friendly, helpful people, not automated answering and ordering services. So if you’ve got any questions about your order or need any advice, you can get it there and then. It’s all part of helping you to shop with confidence and ensure you get exactly what you need. And if we can’t deliver something within our normal time frame, we’ll always try to tell you before you order it.
Satisfaction Guarantee
If for any reason you are not completely satisfied with your product, we’ll refund your order. (Conditions apply). And please remember, we’re here to listen to you. One of the major reasons for our success is that we continue to listen carefully to our customers and to any suggestions towards making your BiGDUG shopping experience even better.
Call 0845 966 6000
Customer Service Opening Times:
9.00am to 5.00pm, Monday - Friday
